Policies

Terms and Conditions

By using this website you confirm that you have read and accepted our Terms and Conditions, Privacy Policy and Shipping & Returns Information.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. In reference to waiver, the failure of either party to insist, in any one instance or more, upon the performance of any of the covenants or conditions of this Agreement, or to exercise any right or privilege herein conferred, shall not be construed as thereafter waiving any such covenants, conditions, rights or privileges, but the same shall continue and remain in full force and effect. The owner of this site, https://cayetanocoffee.com is Cayetano Coffee.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Cayetano Coffee and its website https://cayetanocoffee.com. The collective work includes works that are licensed to Cayetano Coffee Copyright 2017, Cayetano Coffee ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Cayetano Coffee or purchasing our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase Cayetano Coffee's products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Cayetano Coffee. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, if applicable, service marks and trade names of Cayetano Coffee and https://cayetanocoffee.com used in the site are trademarks or registered trademarks of Cayetano Coffee.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Cayetano Coffee disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Cayetano Coffee does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Cayetano Coffee does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

SECURITY AND PRIVACY

We take very seriously your privacy, and gather personally identifiable data, such as names, addresses, etc. when you voluntarily submit them to us. Email addresses are used for routine business communications and to send you information if you have requested it. We do not share with third parties email addresses or your telephone numbers. You will receive a newsletter from Cayetano Coffee, only if you have subscribed for it yourself.

For further explanation visit privacy policies

PAYMENT POLICIES

We accept payments at check-out by VISA, MasterCard, American Express or Discover via Authorize.net gateway. You also may mail your certified check or money order to Cayetano Coffee, 1050 North Fairway Drive, Avondale, Az, 85232. In addition you may call in and order by phone at 1.623.399.9692 and pay by credit card.

If you mail us a check, please be aware that we will not process or ship your order until all funds have been cleared.

We do not accept COD orders. Should a PO be accepted, we reserve the right to require a 50% deposit should the total order exceed $1000. A late charge of 1,5% per month will be applied to account balances considered past due relative to our terms. Balances past due for more than 6 months will be considered delinquent and we reserve the right to collect past due amounts as we see appropriate which may include collection agencies or legal action.

For security purposes, we ask that you do NOT e-mail us your credit card number. For your added security, when placing your order on our website, we use encrypted payment systems (256 bit SSL) on our website so no clear text copies of your credit card number are transmitted over the internet.

The credit card industry has taken fraud very seriously and suggests that card numbers are entered electronically over a safe and secure website. Accepting card data over the phone is frowned upon and although permitted, it is not considered ideal protocol or secure. Accepting card data over the phone exposes https://cayetanocoffee.com to additional liabilities and increases our responsibilities in the forms of security checks and requirements. For this reason, we may ask that once your phone order is placed, you will have to sign in to your account and enter your credit card information yourself.

We are not set up to receive electronic checks.

LIMITATION OF LIABILITY

Cayetano Coffee and its website https://cayetanocoffee.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Cayetano Coffee has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Seller’s maximum liability for any breach of this Agreement, or any other claim related to the merchandise, shall be limited to the price of the merchandise or portion thereof sold to Purchaser hereunder. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES FOR LOST PROFITS OR BUSINESS OPPORTUNITIES OR DAMAGE TO REPUTATION.

SEVERABILITY

If for any reason any provision contained in this Agreement is held to be invalid, illegal, unenforceable, or otherwise void by a court of competent jurisdiction, the remaining provisions of this Agreement shall not be affected and shall continue in full force and effect.

TYPOGRAPHICAL ERRORS

In the event that a Cayetano Coffee product at https://cayetanocoffee.com is mistakenly listed at an incorrect price, Cayetano Coffee reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Cayetano Coffee reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cayetano Coffee shall issue a credit to your credit card account in the amount of the incorrect price.

TERMS & TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Cayetano Coffee without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE

Cayetano Coffee along with its website https://cayetanocoffee.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Cayetano Coffee.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Cayetano Coffee or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Although Cayetano Coffee will make every possible effort to keep https://cayetanocoffee.com free from possible security violations, viruses, spyware, malware, etc. we are not and cannot be held liable for infecting other hardware, software, etc. from viruses, spyware, or other types of infections that might occur as a result of browsing our website.

PRODUCT PRICE AND SPECIFICATIONS

Prices and product specifications are subject to change at any time. Prices are in US dollars. Colors on your computer may appear different than actual physical material colors due to differences in computer monitors, transmission limitations, graphics cards, hardware, etc.

PARTICIPATION DISCLAIMER

Cayetano Coffee does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Cayetano Coffee is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Cayetano Coffee reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Cayetano Coffee in its sole discretion.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Cayetano Coffee its officers, members, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Cayetano Coffee and its website https://cayetanocoffee.com may link to sites operated by third parties. However, even if the third party is affiliated with Cayetano Coffee has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Cayetano Coffee and https://cayetanocoffee.com These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Cayetano Coffee seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well. LINKS TO THIRD-PARTY SITES ARE A CONVENIENCE TO YOU. Cayetano Coffee DOES NOT CONTROL THIRD PARTY SITES OR LINKS TO THIRD PARTY SITES. Cayetano Coffee IS NOT RESPONSIBLE FOR THE CONTENT OF ANY LINKED SITES. LINKS TO THIRD-PARTY SITES ARE NOT ENDORSEMENTS BY Cayetano Coffee OF SUCH SITES.

PRODUCT WARRANTY

All products shipped from Cayetano Coffee are carefully inspected by us prior shipment. Our liability shall be limited to replacement of the product, if it can be determined that the product was defective at the time of shipment. Defective products, subject to our inspection, will be replaced or repaired on a no charge basis. Damage caused by, accidents, or improper use, is the responsibility of the Buyer. We are not responsible for misuse of the products, or if the Buyer is unable to use the product. This warranty is in lieu of any other warranty expressed or implied.

All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.

DISCLAIMER/ADDITIONAL LIMITS OF LIABILITY & WARRANTY

User agrees that the use of https://cayetanocoffee.com is at their sole risk, and we make no warranty regarding the accuracy, reliability, or currency of any information, content, service, or merchandise provided. Cayetano Coffee makes no warranty or representation of suitability of a product for any specific application, code, law, requirement or regulation. User and buyers are solely responsible for compliance with all applicable laws, rules and regulations. All photos, drawings, pictures and all reference material and information provided is meant to be a resource for additional information, guidance, training, but not considered to be comprehensive nor construed in any way as legal advice or recommendations.

No information contained herein shall create a warranty; nor shall User rely on any such information, as this website is “AS IS” and without warranty of any kind, expressed or implied.

Cayetano Coffee is not, and shall not be held liable for costs, fines, hardships, law suites and/or any other monetary expenses/liabilities associated with, or or any other monetary hardship, as it relates to our products, services, advice or recommendations.

SHIPPING POLICIES

We use USPS flat rate ground shipping for all our shipments. We only ship inside the continental United States. Please consider an additional 2-5 business days for shipment to be processed. “Shipping days” does not include the day a package leaves the factory. Our FREE shipping offer is not available for Hawaii or Alaska. To save you money, we reserve the right to use the lowest cost carrier on your behalf, unless otherwise specified on your order. Certain items cannot be shipped to APO/FPO addresses. Our responsibility for the shipment of merchandise ends when the carrier accepts the products.

RETURNS

We will replace products that have been damaged during shipping, however you must contact us within 7 days of receiving your shipment. Often, we will issue a USPS call tag, whereupon USPS will pick up the damaged package. If this is the case, be sure to retain and save all original packaging. Please understand, that Cayetano Coffee is NOT responsible for damages by the carrier…..the carrier is! We will make every effort to ship back your merchandise in a timely manner, however we are not responsible for the cost of expedited shipping (i.e. – 2nd Day or Next Day delivery). The merchandise will be shipped the same way as originally ordered. Faster delivery requests, in these circumstances, will be paid for by the customer.

All shipping costs related to returning the product to the Warehouse for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.

Some items may be considered “Stock”. Stock items may be returned within 10 days for a full refund minus a 20% restock fee. Shipping costs for returns are the Purchaser’s responsibility.

We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction.

SALES TAX

Orders shipped within the state of Arizona will have sales tax added, in addition to any applicable city or other taxes. If your state has sales tax or use tax, it is your responsibility to pay Sales Tax and/or Use Tax directly to your taxing authority if applicable.

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

Privacy Policy

At Cayetano Coffee we are committed to protecting your privacy. We firmly believe that electronic security and privacy are necessary for the continued success of the Internet. In support of this, we only use the personal information that you provide to create a more personalized and entertaining experience for you, in accordance with the terms outlined below.

1. MY ACCOUNT/ MAILING LIST/ PURCHASES/ CONTESTS/ PROMOTIONS/ SURVEYS/NEWSLETTERS/ FORUM/CHAT ROOMS/ INFORMATION ANALYSIS

You have the opportunity to create a personal shopping account with Cayetano Coffee. This account will allow you to shop faster and easier, and to check on order status and history. In creating this account, you authorize Cayetano Coffee to store your name, email address, telephone number and shipping and billing addresses. This is for your convenience only. The information is not used for any other purpose.

You will be given the option to be added to the Cayetano Coffee mailing list, subscriptions to the mailing list can be cancelled at any time. If you participate in Contests/ Promotions we may request your name, mailing address, e-mail address and other information in order to administer the promotion/notify winners/etc.

When you submit a request, review or comment to our customer service department, we may ask you for your e-mail address. When you complete a survey on-line, we may ask for certain information from you, including your age, zip code, shopping habits, e-mail and/or mailing address.
When you place an order on our Web site, we will use your information to process and fill your order. We may send you an e-mail to confirm or update you on your order. We may also need to contact you by regular mail, e-mail or phone if we have any questions regarding your order.

When you order, register, complete a survey or participate in any contest or promotion on our Web site, we will use the information you provided to us to send you e-mail or regular mail from us regarding products, services or other contests and promotions that we think may be of interest to you. We may also use information you provide to us to personalize your shopping experience by using your product interests and purchase information to recommend other products, services or promotions that we believe may interest you, including those of other companies.

We may also notify you of functionality changes to the Web site. Please remember when using the any Cayetano Coffee forum or chat rooms, that information posted to message boards, chat rooms, blogs and other user forums becomes public information. Use caution when posting. Individuals under the age of 18 should be especially careful not to provide any personally identifiable information when participating in any area of the Site where postings might become public. Please see our Terms of Service for the standards of behavior that must be followed when using these portions of the Site.

In addition, in an effort to better service our customers and improve the shopping experience on our site, we may from time to time aggregate your information with information of other customers to help us analyze trends, purchasing patterns and preferences, and demographics.

2. COOKIES

A cookie is a small piece of information sent by a website that is saved on your hard drive by your computer’s browser. The cookie holds information a site may need to personalize/enhance your experience and to gather website statistical data, such as which pages are visited, the internet provider’s domain name and the addresses of the sites visited immediately before coming to and immediately after leaving https://cayetanocoffee.com. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets Cayetano Coffee, Inc. trace your “clickstream” activity (i.e., the paths taken by visitors to our site as they move from page to page) to enable us to better serve our customers by revealing which portions of our site are the most popular. Cookies contain absolutely no personal information. If you would prefer not to accept cookies, you may disable cookies on your browser. Please review your browser’s instructions for doing so. However, by disabling cookies on your browser, please be aware, that some features on our sites may not work properly.

3. YOUR SECURITY

Cayetano Coffee goes to great lengths to keep your financial information private and safe. We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. All credit card transactions occur in a secure area of our site, to protect you from any loss, misuse or alteration of information collected. When you have finished shopping and begin the checkout process, you will move into the secure area of our site. Once you’ve entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You acknowledge, however, that no transmission of data over the Internet can be guaranteed to be 100% secure, despite our best efforts. Thus, while we will use every means possible to ensure the security of information you transmit to us, we cannot guarantee that such information will not be intercepted by third parties.

4. CHILDREN

In compliance with the Children’s Privacy Protection Act of 1998, Cayetano Coffee will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If Cayetano Coffee or https://cayetanocoffee.com, or any of its affiliate websites receives actual knowledge that a subscriber is under 13 years of age, Cayetano Coffee will eliminate all personal information relating to this subscriber from our files.

5. YOUR CONSENT

You acknowledge that this Privacy Policy is part of the terms of service, and you agree that using this site signifies your assent to Cayetano Coffee's Privacy Policy. Cayetano Coffee reserves the right to change this Privacy Policy at any time, without advanced notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

If you have any questions about your privacy or security at https://cayetanocoffee.com please use our contact page to email us and include your name and the address in the message.

Returns

Some items may be considered “Stock”. Stock items may be returned within 10 days for a full refund minus a 20% restock fee. Shipping costs for returns are the Purchaser’s responsibility.

We want you to be 100% satisfied, and if for any reason you are not happy with your products or services, we will attempt to resolve any issues to assure your complete satisfaction.